FAQs

Our warehouse is located in 1 Gul Circle #03-07 (level 3M) – JTC Logistic Hub @ Gul, Singapore, 629637. Self collection is accepted after 1pm and we need 1 day notification. So far we don’t have a physical store.

In the order page, in the ‘COMMENTS’ box, please let us know the timeframe you would like to receive your order and please provide a mobile number just for the communication. This will help our driver to find you better.

We guarantee, in accordance to our Privacy Policy, that your number will not be used anywhere else by anyone including us. We will strive to deliver within the selected date and time-slot, baring any unforeseen circumstances. Kindly ensure that someone is available to receive the order at the selected time-slot. A re-delivery charge may apply in the event of a failed delivery.

We accept VISA, MASTERCARD, AMERICAN EXPRESS.

We offer the following 3 shipping options:

1. Same-day-delivery. Flat rate: 18 SGD.
   For those that can’t wait! We would feel the same!
2. 1-2 working days delivery time. Flat rate: 9 SGD.
   If you are not in such a big hurry, perhaps the cheaper option suits you better.
3. Orders over 120 SGD.
   If you like our products a lot (and we do hope so!) and you place an order of over 120 SGD value, then we offer free delivery!

If you live outside of Singapore, please don’t place an order straight ahead. Send us an email and let’s discuss about the delivery cost. Sometimes we ship to nearby countries (e.g. Malaysia) but always further to an agreement about the cost.

If you change your mind and ask to cancel your order before our driver has started his way to our warehouse, then you are liable for a full refund minus any related bank expenses. Please bear in mind that you have less than 1 hour to decide to cancel. If you miss this timeframe, check the section for the refund/return alternatives.

In the event of a major fault or failure, please contact us at info@greekgourmet.sg within 5 (five) days of receipt of your product. We will try resolve any dispute in good will.. When you return a Product to us (for instance, because you claim that the Product is defective), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible. Alcoholic products cannot be returned or refunded.

b) Products returned by you because of a defect will be refunded in full after delivery costs have been deducted. You may also ask for a replacement. In that case delivery cost is covered by us.

c) A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in full.